Terms of Services
1. Welcome to Sanarp!
Sanarp is a workforce collaboration and online retail platform designed for hotels and other industries. Organizations as hotels showcase and sell to users/ guests various services/ products giving them access to specific facilities and promotions (“Inventory”). Organizations are the sellers and issuers of the Inventory and are solely responsible to you for the condition of the Organizations’ facilities, their employees, staff, and personnel and the care, quality, and delivery of the goods and services provided.
The services/ products and other available programs and pricing on the platform may change at any time in Sanarp’s sole discretion, without notice.
This Terms of Service governs your use of the Sanarp app and the Sanarp.com website (collectively “the Platform” or “Sanarp Platform”), as well as the relation between yourself and Sanarp or its parent company Jobsenz Pte Ltd (“Sanarp”). If you do not agree to these Terms, including the Binding Arbitration Clause included below, please discontinue using the Platform. We strongly believe clear, sensible policies are a matter of trust between ourselves and our users. Sanarp will notify our users of material changes—any changes which impact your rights—through the Sanarp app before the change goes into effect. If you have any questions regarding changes, please contact us at [email protected]. Continued use of the Platform after the changes go into effect constitutes consent to the change.
2. Creating a Sanarp Account
In order to use the Platform you must create an account. You agree that you will use the name you are commonly known by within your Organization to create the account. If you are creating an account on behalf of an Organization that is a business, you agree that you are authorized to create a Sanarp account on behalf of that business. Sanarp recommends you treat all content shared through the Platform as public, and you agree not to share any content you are not otherwise authorized to share publicly. By creating an account on the Platform, you agree that you are at least 18 years of age. The Platform is not directed to children under 13, so if you are under 13 years of age, you are not permitted to access or use the Platform. If we become aware that you are using the Platform even though you are under 13, we will deactivate your account.
3. Users/ Accounts
3.1 Admin User Accounts (for Organization Staff)
The user who initially creates an Organization is considered an Administrative User (“Admin”). Admins have the ability to create groups, add members, and view consolidated reports of user activity. Employers acting as Admins in professional settings should not rely on the Sanarp Platform as a substitute for standard attendance, wage calculation, or official communication services. If an Admin abandons an active Organization, you agree that Sanarp, at our discretion and upon verification, may reassign Admin permissions to another user. By maintaining Admin status within an Organization, you agree to abide by this Terms of Service regarding proper User Conduct and agree not to use the app for unauthorized or unlawful purposes. Sanarp is committed to preventing fraud, harassment, or abuse though the Platform, and violation of these Terms may result in account termination.
3.2 Non-Admin User Accounts (for Organization Staff)
Users may be invited to join an Organization by any member of the Organization, based on Organization settings. Non-Admin users may share messages, images, audio, and video with other members of the Organization. You may access multiple organizations through one Sanarp account.
3.3 Staying/ non-staying Guests
Users may visit, use or shop product/ services showcase or sold by the Organization on the Sanarp platform. Guests will be given access to specific facilities and promotions. A basic account will be created using the guest’s phone number/ email address.
4. Your Content
We don’t claim ownership over any content you share through the Platform—it’s just not part of our business model. However, we do need a limited license to make the Platform run as you expect it to. You retain ownership of the rights in the copyrighted content you contribute or post to the Platform. By contributing content via the Platform, you grant us a royalty-free, perpetual, irrevocable, non-exclusive, unrestricted, worldwide license to reproduce, distribute, and display your user content in order to provide the Platform. You agree not to contribute or post content that
(i) may create a risk of harm to any other person or company,
(ii) may constitute a crime or tort,
(iii) is unlawful,
(iv) infringes the intellectual property rights of others,
(v) is invasive of personal privacy or publicity rights,
(vi) constitutes harassment or a threat to others, or
(vii) contains information that you do not have a legal right to post under any contractual or fiduciary relationship, including information protected by trade secret laws or non-disclosure agreements.
While we will do our best to create a tolerant and productive environment on the Sanarp Platform, you agree that you may see content on the Platform that is offensive, inaccurate, or
otherwise objectionable, and that you shall not hold Sanarp in any way responsible for such content. You agree that Your Content may remain available on the Platform even if your employment ends with your current employer, you leave the Organization, or if you delete the App. However, you will be able to delete Your Content at any time while you remain on the Platform.
5. Sanarp’s Content
Please feel free to tell the world how much you love Sanarp, but don’t steal our design or code. Sanarp grants you a personal, non-sublicensable and non-exclusive license to use the Platform solely in connection with the Service. Any rights not expressly granted herein are reserved. Content we create is protected by copyright, trademark and trade secret laws. Some examples of our content are the text on the site, our logo, and our source code. We grant you a license to use our logo and other copyrights or trademarks to promote your adoption of Sanarp as necessary. You may not otherwise use, reproduce, distribute, perform, publicly display or prepare derivative works of our content unless we give you permission in writing. Please contact [email protected] if you have any questions.
6. Terms of Sale to Staying/ non-staying guests
Sanarp provides consumers with opportunities to book Inventory from certain third-party organizations as hotels. By purchasing, printing, accepting, using or attempting to use any Inventory, you agree to these Terms, the Fine Print (defined below) identified on the Inventory details page and/or any additional specific terms related to the Inventory at the time of purchase. These Terms apply to all Inventory, unless the Fine Print on a particular Inventory states otherwise, and except as otherwise required by law. In the event of a conflict between these Terms and the Fine Print on a Inventory, the Fine Print will control, except to the extent prohibited by applicable law.
7. Sale to Staying/ non-staying guests - How it Works
By booking Inventory, you are agreeing to purchase the Inventory you have selected on the terms, restrictions and conditions associated with the Inventory. Once you have made your booking , your credit card or other payment mechanism will be charged for the amount of the Inventory and you will receive confirmation of your booking of the Inventory.
In addition to the terms set forth herein, each Inventory may come with its own set of restrictions, terms and conditions (collectively, the “Fine Print,” whether or not they are expressly labeled as such on a Inventory). You acknowledge that Organizations may also require you to sign their liability waiver prior to granting you access to their facilities.
Unless otherwise stated on the Inventory or required by law, the following additional terms apply to all Inventory: Staying/ non-staying guest must check-in at the Organization/ hotel as specified in the instructions of the Inventory by presenting a valid ID or their booking ID. Guests may not redeem Inventory for cash at the Hotel. Inventory cannot be used for taxes, tips or redemption of prior balances.
If you have disability needs (for example only, you need a wheelchair accessible pool or require the use of a service animal) you must call the Hotel and verify that disability needs can be met. If your disability needs cannot be accommodated by the Hotel, please contact Sanarp for further assistance
Inventory bookings can be changed or cancelled in accordance with the cancellation window set forth by the Hotel as stated on the Hotel Page. You can cancel or reschedule your booking for Sanarp Credit by logging into your account online. Alternatively, you can contact Sanarp with any cancellation or refund requsts. Cancellation windows are subject to change without notice. If for some reason the Inventory is cancelled or rescheduled by us or the Hotel, hotel/ Sanarp will send you an email notifying you prior to such cancellation or rescheduling. If the Inventory is rescheduled, email to you will include the new date for your selected Inventory. If you cannot make the new date for the Inventory, you will be entitled to a refund of the amount paid upon request. If, however, the Inventory is cancelled and will not be rescheduled, hotel will refund you the amount paid.
Organization/ Hotel is the Issuer of the Inventory and is solely responsible for receiving guests. The Hotel is also solely responsible for all goods and services it provides to you and for any and all injuries, illnesses, damages, claims, liabilities and costs it may cause you to suffer, directly or indirectly, in full or in part, whether related to the use or redemption of Inventory or not, as well as for any unclaimed property liability arising from unredeemed or partially redeemed Inventory. YOU HEREBY IRREVOCABLY WAIVE ALL RIGHTS RELATED TO, AND RELEASE Sanarp AND ITS SUBSIDIARIES, AFFILIATES, PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS FROM, ANY LIABILITIES ARISING FROM OR RELATED TO ANY ACT OR OMISSION OF A HOTEL IN CONNECTION WITH YOUR USE OF INVENTORY OR THE PRODUCTS AND/OR SERVICES IT PROVIDES IN CONNECTION WITH IT.
Pricing Information. The price of Inventory (or other products and services) will be as displayed in the booking calendar for each Hotel, except in cases of obvious error. Sanarp strives to provide accurate pricing information regarding the products and services available on the Site. We cannot, however, insure against pricing errors. Sanarp reserves the right, at its sole discretion, to not process or to cancel any bookings made for a product or service whose price was incorrectly posted on the site as a result of an error. If this occurs, Sanarp will notify you by email.
8. Other Services
In addition to Inventory, we may from time to time offer some other products and services. We will set forth any terms specific to those products or services at the point of purchase.
9. User Conduct
Don’t do anything on the app you wouldn’t do at work. You are responsible for all the activity on your account. Inappropriate conduct may lead to account termination. Examples of inappropriate conduct include:
• Illegal Activities - Don’t break the law or encourage others to break the law. • Abuse - Don’t harass or bully others, or promote violence or hatred towards others. • Tracking - Don’t use the Platform to track, monitor, or spy on other users or employees. • Personal Information - Don’t distribute others’ personal information or otherwise abuse it. • Fraud - Don’t post information that is false or otherwise misleading.
• Impersonation - Don’t impersonate anyone. Don’t use another’s account, or allow others to use your account.
• Intellectual Property - Don’t infringe on others’ intellectual property rights. • Spam - Don’t spam others or distribute unsolicited advertising material.
• Reverse Engineering - Don’t take apart Sanarp to figure out our secret sauce.
11. Payment Terms for Organizations/ Hotel
You will be required to select a payment plan and provide accurate information regarding your credit card or payment mechanism. You agree to promptly update your account information with any changes in your payment information. You agree to pay Sanarp in accordance with the terms set forth in your Invoice and this TOS, and you authorize Sanarp or its third-party payment processors to bill you in advance on a periodic basis in accordance with such terms. You may cancel a paid subscription at any time with 30 days notice and we will cease invoicing you. If you dispute any charges you must let us know within 60 days after the date that we invoice you. All amounts paid are non-refundable and we reserve the right to change our prices in the future. If we increase our prices for your Service plan, we will provide notice of the change on the Site and in email to you at least 30 days before the change is to take effect. Your continued use of the Service after the price change goes into effect constitutes your agreement to pay the changed amount. Sanarp may choose to bill you through an invoice, in which case, full payment
for invoices issued must be received by the date specified in the invoice. Past due fees are subject to a finance charge of 1.5% per month on any outstanding balance, or the maximum permitted by law, whichever is lower, plus all expenses of collection. You shall be responsible for all taxes associated with Services other than Singapore taxes based on Sanarp’s net income.
12. Account Termination
You may delete your account at any time by contacting us at [email protected], but in some cases, we’ll delete it for you. If an account is inactive for over six (6) months, it may be considered abandoned and all stored content, messages, and associations may be disassociated from your account or otherwise deleted. If Sanarp determines a user has violated these Terms through the use of the Platform, Sanarp may terminate the account at our own discretion.
13. SMS Text Messages
We use text messaging as part of our service. Sanarp occasionally sends text messages using the short message service ('SMS') to mobile devices. Our service provider delivers these text messages, which consist of administrative information, such as verification PINs, or invitations to join the Sanarp Platform. To choose to opt out of receiving SMS text messages from Sanarp, a recipient may contact Sanarp at [email protected].
While Sanarp does not charge a fee to receive text messages, standard text messaging rates and other charges from mobile phone carriers may apply. Sanarp does not guarantee that text messages will be sent or will arrive, and you agree that we shall not be liable for any failure for a text message to arrive or any other technical problems related to text message delivery.
If we get sued because of you, you’ll help pay for the legal defense. You will indemnify us from all losses and liabilities, including legal fees, that arise from these terms or relate to your use of the Sanarp Platform. We reserve the right to exclusive control over the defense of a claim covered by this clause. If we use this right then you will help us in our defense. Your obligation to indemnify under this clause also applies to our affiliates, officers, directors, employees, agents and third party service providers.
15. Warranty Disclaimer
Bugs happen. We work hard to fix them. It’s a never-ending cycle, and you accept that. Sanarp Platform is provided “as is” and without warranty of any kind. Any warranty of merchantability, fitness for a particular purpose, non-infringement, and any other warranty is expressly disclaimed and excluded to the greatest extent permitted by law. The disclaimers of warranty under this clause also apply to our affiliates and third party service providers.
16. Limit of Liability
You can’t sue us for everything plus the kitchen sink. To the extent permitted by law, we are not liable to you for any incidental, consequential or punitive damages arising out of these terms, or your use or attempted use of the Sanarp Service. To the extent permitted by law, our liability for damages is limited to the amount of money we have earned through your use of the Sanarp Platform. We are specifically not liable for loss associated with failure to provide accurate reporting of user activity and from losses caused by conflicting contractual agreements. For this clause “we” and “our” is defined to include our affiliates, officers, directors, employees, agents and third party service providers.
17. Dispute Resolution
18. Governing Law
The Terms of Service and the resolution of any Disputes shall be governed by and construed in accordance with the laws of the Republic of Singapore without regard to its conflict of laws principles.
19. Informal Dispute Resolution
We want to address your concerns without needing a formal legal case. Before filing a claim against Sanarp, you agree to try to resolve the Dispute informally by contacting [email protected]. We'll try to resolve the Dispute informally by contacting you through email. If a Dispute is not resolved within 15 days after submission, you or Sanarp may bring a formal proceeding.
20. We Both Agree to Arbitrate
You and Sanarp agree to resolve any Disputes through final and binding arbitration, except as set forth under Exceptions to Agreement to Arbitrate below.
21. Opt-out of Agreement to Arbitrate
You can decline this agreement to arbitrate by contacting [email protected] within 30 days of first accepting these Terms of Service and stating that you (include your first and last name) decline this arbitration agreement.
22. Arbitration Procedures
Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the
time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the Arbitration shall be Singapore. The language of Arbitration shall be English.
23. Arbitration Fees
The SIAC rules will govern payment of all arbitration fees. Sanarp will pay all arbitration fees for claims less than $10,000. Sanarp will not seek its attorneys' fees and costs in arbitration unless the arbitrator determines that your claim is frivolous.
24. No Class Actions
You may only resolve Disputes with Sanarp on an individual basis, and may not bring a claim as a plaintiff or a class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations aren't allowed under our agreement.
25. Judicial Forum for Disputes
In the event that the agreement to arbitrate is found not to apply to you or your claim, you and Sanarp agree that any judicial proceeding (other than small claims actions) will be brought in the courts of Republic of Singapore. Both you and Sanarp consent to venue and personal jurisdiction there. We both agree to waive our right to a jury trial.
26. Limitations on Claims
Regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to your use of the Sanarp Platform must be filed within one (1) year after such claim or cause of action arose, or else that claim or cause of action will be barred forever.
27. Integration Clause
This is the entire agreement. These terms and any referenced policies are the entire agreement between you and us, and supersede all prior agreements. If any provision of these terms is held to be unenforceable, that provision is modified to the extent necessary to enforce it. If a provision cannot be modified, it is severed from these terms, and all other provisions remain in force. If either party fails to enforce a right provided by these terms, it does not waive the ability to enforce any rights in the future.
28. Copyright Policy
Don’t share stuff through the app that doesn’t belong to you. If you believe that any content on the Sanarp Platform infringes your copyrights, please send written notice to:
10 Buroh Street, 03-30, West Connect
Building Singapore 627564
This notice should include the following information:
• The electronic or physical signature of the copyright owner, or a person authorized to act on their behalf.
• A description of the copyrighted work that you claim has been infringed. • A description of the exact location on the Sanarp Platform of the content that you claim is infringing. This description must allow us to find and identify the content.
• Your name, address, telephone number and email address.
• A statement by you that: a) you believe in good faith that the use of the content that you claim to infringe your copyright is not authorized by law, the copyright owner, or the owner’s agent, b) all information contained in your copyright notice is accurate, and c) under penalty of perjury, you are either the copyright owner, or authorized to act on their behalf. If your content has been removed because of a DMCA notice, but you believe the content was not infringing on another’s copyrights, then you may send a written counter-notice to have the content restored. Your counter-notice should include the following information:
• Your electronic or physical signature.
• A description of the content that was removed and the exact location of the content on Sanarp before it was removed.
• A statement under penalty of perjury that you believe in good faith that the content was removed by mistake or misidentification.
• A statement that you consent to the jurisdiction of the courts of Republic of Singapore and that you will accept service of process from the party that originally sent us the DMCA notice. In appropriate circumstances we may terminate the accounts of repeat infringers.
If you have any questions, please email [email protected].